Last updated: October 1, 2025
1. Introduction
At Parkeo MTO, we place a high priority on protecting your personal information. This Privacy Policy is intended to inform you about how we collect, use, disclose, and protect your information in accordance with applicable laws, including the Act 25 Quebec's legislation on the protection of personal information in the private sector.
By using our website parkeomto.ca, you agree to the terms of this policy and consent to the collection and processing of your personal data as described below.
2. Collection of Personal Information
We collect certain personal information directly from you when you use our website or services. This information may include:
- Identification Information : Last name, first name, email address, phone number.
- Billing and Payment Information : Mailing address, bank account information, or credit card information (via a secure third-party provider).
- Navigation Data : IP address, browser type, pages viewed, preferences, cookies.
- Information Regarding Parking Reservations : License plate, reserved parking space, parking duration.
We collect this information through contact forms, online transactions, and your use of the website's features.
3. Purposes of Data Collection
Your personal information is collected and used for the following purposes:
- Parking Reservation Management
- Payment Processing and Billing
- Customer Service and Technical Support
- Security and Fraud Prevention
- Improving Our Website and Personalizing the User Experience
- Marketing and Communications (with your consent)
We collect only the information necessary to achieve these objectives, and we ensure that its use is limited to the specified purposes.
4. Consent
We obtain your consent before collecting, using, or disclosing your personal information, unless otherwise permitted by law.
You can withdraw your consent at any time by contacting us at info@parkeomto.ca, but this may affect your ability to use some of our services.
5. Sharing and Disclosure of Personal Information
We do not share your personal information with third parties, except in the following cases:
- Service Providers : We use third-party providers for payment processing, website hosting, and data analysis. These providers are subject to strict confidentiality obligations.
- Legal Obligations : We may disclose information if required by law, a court order, or a government request.
- Fraud Prevention and Security : In the event of suspicious or fraudulent activity, we may share certain information with the appropriate authorities.
Your information will not be never sold to third parties.
6. Privacy of Personal Information
We implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or alteration.
These measures include:
- Encryption of Sensitive Data
- Secure storage on protected servers
- Access restricted to authorized employees and partners only
Despite these measures, no security system is foolproof, and we cannot guarantee absolute protection.
7. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a law requires a longer retention period.
When the information is no longer needed, we securely destroy it.
8. Your Rights Under Act 25
Pursuant to the Act 25, you have several rights regarding your personal information:
- Right of Access : You can request a copy of the information we have about you.
- Right to Correction : You can correct any inaccurate or incomplete information.
- Right to Data Portability : You can request that your data be transferred to another service provider.
- Right to Withdraw Your Consent : You may object to the use of your information in certain cases.
- Right to be forgotten : You may request that your personal information be deleted when it is no longer necessary to retain it.
To exercise these rights, please contact our Privacy Officer at the following address:
📧 info@parkeomto.ca
We are committed to responding to your request within a reasonable time frame, in accordance with legal requirements.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze how the site is used.
You can configure your browser to block cookies, but this may limit some of the site's features.
10. Changes to the Privacy Policy
We may update this privacy policy at any time to reflect changes in the law or changes in our practices.
You will be notified of any significant changes by email or through an announcement on our website.
11. Contact
If you have any questions about this policy or would like to exercise your rights, please contact us:
📧 info@parkeomto.ca
